Whilst tidying my desk, I chanced upon the despatch note from my last lightbulb order from BLT Direct. Now, don’t get me wrong, they’re jolly nice people, and they always have the annoying, can’t-buy-them-anywhere bulbs that our office is littered with. However, they failed to comply with my ESSENTIAL delivery instructions (see scan for details). Honestly, is a little choreographed dance routine really too much to ask?